Effective date: 1 October 2026. This policy applies to ClearToApply CV and career orders accepted under this version. It forms part of the CV and Career Services Terms at /legal/cv-service-terms. Mandatory rights take priority and are not limited to the guarantee periods below.
1. Who is responsible
Your provider is INFINITE8 - FZE, FZCO, trading as ClearToApply, licence 2665, Dubai Integrated Economic Zones Authority. Address: DSO-OPERATIONS CENTRE-1-A-101-11-10, OPC, Dubai Silicon Oasis, Dubai, United Arab Emirates, OPC, Dubai Silicon Oasis, Dubai, United Arab Emirates. Contact support@cleartoapply.com or your account support area. Complaints may also be sent to complaints@cleartoapply.com.
2. The 14-day money-back guarantee
If you change your mind or are unhappy with a CV writing package, tell us within 14 calendar days after payment and we will refund the full amount paid to us for that package. This applies to Essentials, Advantage and Signature, and to individually purchased CV, cover-letter, LinkedIn writing or custom website work. You do not need to prove a defect, accept a rewrite first or give a reason.
The day after payment is day one. Send your request no later than the end of day 14 in your local time. A request sent in time remains valid even if our reply comes later. Giving us a reasonable way to identify the payment is enough; you do not need to use a particular form or log in.
Starting work, sharing a draft, approving a document or asking for an early start does not remove this commercial guarantee. We deduct no writing charge, administration fee, card fee or included first-year domain, mailbox or hosting cost from the package refund. We bear the included provider costs we have already incurred. The guarantee is separate from any statutory cancellation right.
The guarantee does not promise to refund a payment you made directly to an independent registrar or another supplier. Their terms and your statutory rights govern that separate payment. An unrelated later renewal does not restart the guarantee for an earlier completed writing package. Refunds for renewals and separate recurring services are explained below.
3. What happens after a package refund
We stop unfinished work and confirm which ongoing digital services will end. We agree a reasonable opportunity to export existing website and mailbox content and provide available domain access or transfer instructions before shutting down services, unless immediate action is required by law or security needs. Registrar transfer restrictions still apply. You remain responsible for any future renewal you choose to purchase directly.
You retain your own material. We do not charge a retrospective fee because you received a draft during the guarantee period. We may end future delivery and hosting obligations for the refunded order, but cannot use cancellation to remove unrelated purchased services or mandatory rights.
4. The 60-day interview guarantee: review and improvement
For a purchased CV writing service or a package containing one, if you have not received an interview invitation within 60 calendar days after final CV delivery, contact us for a full review at no extra cost. The day after final delivery is day one. We do not require a minimum application count or paid upgrade to request that review, and this policy imposes no short claim-submission deadline immediately after day 60.
Your team reviews the delivered CV, your target roles and the applications, vacancies and employer feedback you choose to share. We discuss likely gaps or mismatches, explain our findings, agree appropriate improvements within the original career direction, and revise the affected purchased documents. You review the changes and receive the updated files. We do not represent an automated score as the promised human review.
If you have not yet applied, we can review your readiness and target-role fit; there may be no application evidence from which to diagnose employer responses. We explain that limitation without inventing a reason for rejection. Ordinary revisions to the agreed outcome remain included; a genuinely new profession or an additional service needs a separate agreement.
This guarantee promises the review and agreed improvements. It does not guarantee an interview, job, salary or a refund merely because an employer did not respond. It does not replace the 14-day guarantee or any remedy for defective performance. The review does not automatically begin a new 60-day guarantee cycle.
5. Statutory withdrawal and early work
Consumers in the EU/EEA or UK may have a 14-day right to withdraw from an online service contract, normally measured from the day after the contract is concluded. Other jurisdictions may provide additional or different rights. A longer legal period or more favourable mandatory remedy remains available even if the commercial guarantee has expired.
If you want work to begin during a statutory withdrawal period, we obtain your express request separately. Buying, paying, opening a workspace or accepting general terms is not by itself an early-start request. Where applicable law requires it, we also obtain a separate acknowledgement about loss of a statutory withdrawal right after full performance and provide the required confirmation. We do not presume that a custom service is exempt from cancellation merely because it is personalised.
Even where applicable law would permit a proportionate charge for expressly requested work, our full package money-back guarantee takes priority during its period. Outside that guarantee, any deduction on a statutory cancellation must be legally permitted, proportionate to work actually supplied and explained with its basis. No charge applies where the required request or pre-contract information was not supplied. We do not use a digital-download exception automatically to extinguish cancellation rights in the human writing service.
6. Other cancellations and service problems
After the commercial guarantee period, you may ask to cancel unfinished work. We explain what has been supplied, what remains, any reasonably incurred unavoidable costs disclosed and authorised beforehand, and the refund for undelivered work. We do not impose an automatic forfeiture of the entire order price or double-charge work already paid for. A statutory right or a breach by us may entitle you to more.
If we cannot deliver the agreed service, we offer an appropriate alternative only with your agreement or refund the affected undelivered service. If work is defective, we investigate and provide the correction, repeat performance, price reduction, refund or other remedy required by law. You are not required to accept endless unsuccessful correction attempts. Approval, download or expiry of 14 or 60 days does not remove those rights.
7. Hosting, email and domain renewals
Signature includes its first-year digital services in its package price. During its 14-day package guarantee we do not subtract those included costs. Future hosting, email or domain renewal requires the payment agreement described in the service terms and the specific renewal notice.
You may cancel a future renewal before we commit it. For prepaid hosting or email ended early at your request, we refund the unused service period on a proportionate basis unless a different lawful, clearly agreed term applies; our own failure remains subject to the remedies above. We confirm the service end date and refund calculation.
A domain registration or renewal already carried out may involve an irreversible registrar charge. Outside the full package guarantee, a deduction is permitted only where the charge and any relevant cancellation consequence were disclosed, you authorised the transaction, and applicable law permits the deduction. We provide evidence of the actual cost; a blanket “domains are never refundable” rule does not override consumer rights or our own error.
8. How to request a refund, cancellation or review
Email support@cleartoapply.com, write to our registered office or use account support. The online withdrawal form at /withdrawal is another option; no account or particular wording is required to make a valid withdrawal. State the service, the email used for the order and, if available, its reference. For the 60-day review, tell us the final CV delivery date and what you would like us to examine.
We may ask for proportionate information needed to locate the order, verify authority or return funds safely. We do not request your full card number, card security code, account password or one-time sign-in code. Failure to remember an order number does not invalidate a timely request.
Optional cancellation wording: “I notify you that I cancel my contract for the following service: [service]. Ordered on: [date]. Customer name and order email: [details]. Order reference, if known: [reference]. Date: [date].” A signature is required only if you choose to send this on paper. The bracketed fields in this optional form are for you to complete, not additional conditions of cancellation.
9. Refund timing and method
We acknowledge requests within two business days, Monday to Friday excluding public holidays in Dubai. For the full 14-day guarantee and statutory withdrawal, we issue the refund without undue delay and no later than 14 calendar days after receiving your cancellation request, subject to any shorter applicable legal deadline. For other approved refunds, we initiate reimbursement within 14 calendar days of approval, without delaying the decision unreasonably.
Refunds use the original payment method unless you expressly agree to another suitable method, at no additional refund charge. Your bank or payment provider may take additional time to display the credit; this does not extend our legal reimbursement deadline. We confirm the amount and date and help trace a missing refund. Where only part of an order is affected, we explain the allocation and preserve the remaining services.
10. Complaints and your legal rights
If you disagree with our decision, contact complaints@cleartoapply.com. We aim to provide a substantive complaint response within ten business days, explaining any further time needed. You may contact a competent consumer authority, court or payment provider without waiting for our internal process to finish. We do not penalise a customer for a good-faith complaint or lawful payment dispute; duplicate reimbursements are reconciled fairly.
UAE law as applicable in Dubai governs these terms without depriving consumers of applicable mandatory protections in their country of habitual residence. No guarantee in this policy limits a statutory claim period, excludes a non-excludable remedy or binds a customer to compulsory arbitration.