Effective date: 1 October 2026. These terms apply to ClearToApply CV and career services purchased under this version, including individually purchased services and packages. They do not change an earlier order retrospectively.
1. Your provider and contact details
ClearToApply is a product and trading name of INFINITE8 - FZE, FZCO, trade licence 2665, registered with Dubai Integrated Economic Zones Authority. Registered office: DSO-OPERATIONS CENTRE-1-A-101-11-10, OPC, Dubai Silicon Oasis, Dubai, United Arab Emirates, OPC, Dubai Silicon Oasis, Dubai, United Arab Emirates. In these terms, “we”, “us” and “our” mean that company; “you” means the customer placing the order.
Contact support@cleartoapply.com for service questions, cancellations, privacy requests and formal notices, or use your account support area. You can also write to our registered office. Complaints may be sent to complaints@cleartoapply.com. Please include your order reference if available; having one is not a condition of exercising your rights.
2. What makes up your agreement
Your agreement includes these terms, the scope and price shown and agreed before purchase, and the CV Refunds and Guarantees policy at /legal/cv-refunds-guarantees. Our CV Privacy Notice at /legal/cv-privacy explains data use; acknowledging it is not blanket consent to optional processing. The digital-service provisions below apply only to digital services you purchase.
We provide an electronic order confirmation with your selected services, amount and applicable terms. A saved selection, payment authorisation or automated receipt alone does not confirm acceptance where a stated capacity or technical check remains outstanding. If we cannot accept or supply an order, we tell you and refund any payment for work we cannot supply. We do not keep payment indefinitely while deciding.
Mandatory law takes priority. An expressly agreed order-specific variation takes priority over these terms only to the extent lawful and clearly agreed; it cannot silently remove an advertised guarantee or a mandatory consumer right. Our service descriptions and representations remain binding where the law makes them binding. We keep the accepted document versions with the order; a later website edit does not rewrite your purchase.
3. Who may order
You must be 18 or older and have capacity to contract. An authorised parent or guardian may order for a younger applicant and must explain the service and data use to them appropriately. A person paying for someone else does not automatically gain access to that person's private career information. We may request proportionate evidence of authority before sharing information or accepting instructions on their behalf.
4. Your agreed career project
Before work begins, we agree the target role or career direction, market, language, purchased deliverables and information needed. You may start with an existing CV, rough notes or your work history. You do not need a finished draft. We ask questions to identify missing information and help express your experience accurately.
Our work is human-delivered writing and support. Your assigned CV expert develops and revises the work with you in the workspace. An independent reviewer, distinct from the author, checks the version prepared for final handover. We do not substitute automated writing or an automated check for a promised human service. This is not recruitment, regulated career counselling or a job-placement contract.
5. Writing services and deliverables
- Professional CV writing: one new or improved CV for one agreed target role or career direction, market and language, delivered as editable Word and PDF files.
- Tailored cover letter: one letter for one specified vacancy or agreed target role, delivered as editable Word and PDF files. A new letter for every later application is not included automatically.
- LinkedIn profile writing: ready-to-paste headline, About and agreed experience content. The scope records the entries to be covered. We do not need your LinkedIn password, access your account or promise platform verification, ranking or recruiter contact.
- Essentials includes a CV and tailored cover letter. Advantage adds LinkedIn profile writing. Signature adds the individually designed personal website and first-year digital services described below. Individual services remain available when offered.
The same standard of personal attention, customer review and independent final checking applies to every writing package. A higher package buys additional deliverables, not a lower standard of care for other customers.
6. Conversation, drafts and unlimited revisions
All writing packages include workspace chat with your assigned expert and unlimited questions, replies, relevant uploads, draft versions and revisions toward the agreed project outcome. There is no numerical revision cap. Essentials includes 90 days of revisions from the first complete CV draft. For Essentials, delays caused by our team extend that period, and we complete in-scope requests received before it ends. Advantage and Signature have no fixed revision window while we complete the agreed project. Reasonable file-size, security and acceptable-use controls still apply; we help arrange an appropriate way to provide relevant material if a technical limit prevents an upload.
Within the applicable revision period, we refine the agreed work with you for final handover. We do not charge again for ordinary clarification, correcting our errors or refining that same outcome. A different target profession, another language, an additional application document or a later website expansion requires a clear separate scope and price before any additional charge. We explain the difference before treating a request as new work. Your statutory remedies and the 60-day review remain available after handover.
Chat is asynchronous. Unlimited contact does not mean continuous staffing, immediate replies, telephone calls or scheduled consultations. Any separately purchased consultation and its arrangements must be specified before purchase.
7. Timing, pauses and cooperation
The order or workspace records the agreed delivery estimate and when sufficient starting information has been received. CV, cover-letter, LinkedIn and website milestones may have different dates. An estimate is not a guaranteed deadline unless expressly sold as one. We tell you promptly about a material delay, its effect and a revised plan; mandatory cancellation or refund rights remain available.
If information or feedback is missing, we explain what is needed and may pause the affected work. We do not treat silence as approval, delete your entitlement automatically or impose an undisclosed expiry. Any proposed closure of an inactive project requires notice and a fair opportunity to respond, with the treatment of unfinished work explained. Our own delay does not consume your revision entitlement.
8. Accuracy and your review
You are responsible for supplying information honestly and for permission to use third-party material. We ask about unclear dates, achievements and claims, and check consistency with the information available. We do not independently verify employment, qualifications, references or every underlying fact. We must not invent experience, credentials, metrics or endorsements.
You review names, dates, facts, confidentiality and the suitability of the final documents before use. Your approval does not release us from responsibility for our own breach or errors. If independent review identifies a material change after your approval, we return that change for your review before final handover. We retain the review and handover history.
9. Employment outcomes and guarantees
Employers make their own decisions. We do not promise an interview, job, salary, visa, promotion, applicant-tracking-system score or a quantified improvement in hiring results. Formatting and relevant wording cannot guarantee acceptance by every recruitment system.
Our 14-day money-back guarantee and 60-day interview-review guarantee are explained in the CV Refunds and Guarantees policy. The latter means a full review of your CV, target roles and applications you share, followed by agreed improvements at no additional cost when you have not received an interview within 60 days after final CV delivery. It is a service remedy, not a promise that an employer will interview you.
10. Prices, payment and changes
The order shows the selected currency, total due, applicable taxes, included services and any future charges before you pay. Writing and design charges are one-time unless clearly described otherwise. A website address is not a government fee. We do not add unagreed charges or represent an unknown tax status as an exemption.
Current package descriptions offer Essentials at USD189, Advantage at USD249 and Signature at USD548 including its first-year digital services. A clearly identified technical test order is separate from these commercial offers and does not establish delivery entitlement. The confirmed order records the actual agreed price; later price changes do not change it.
Upgrades within the same agreed project credit the work already purchased rather than charging for it twice. Any upgrade quote states the additional deliverables, credit and amount due. No upgrade, extension or recurring charge arises merely because you ask a question or view a price.
11. Your documents and intellectual property
You retain ownership of the information and material you supply. On payment, we assign to you our transferable rights in the original document and website content created specifically for your order, to the extent those rights can be assigned. You may use, edit and share your paid CV and letter indefinitely without a continuing subscription.
Our pre-existing software, reusable components, methods and third-party assets remain with their owners. You receive the licence needed to use them as part of the delivered work, subject to any third-party restrictions disclosed before inclusion. We identify material licence or export restrictions before purchase or your approval of a proposed addition. We will not use confidential customer material in another customer's work.
You allow us to use your material only to carry out the service and its necessary administration. Using your name, portrait, testimonial, CV or website as our marketing example requires separate permission. Buying a package or approving delivery is not that permission.
12. Custom website: specification and approval
A custom website is individually designed and written around your agreed career purpose; it is not a sale of a pre-made template. Reusable technical components may be used to implement the custom design. The written scope identifies pages, language, project summaries, downloads, contact features and any integrations before the website work is purchased or an upgrade is accepted. Unspecified e-commerce, visitor accounts, complex applications, ongoing copywriting and additional languages are not automatically included.
You approve the actual content and design before public launch, separately from approving your private CV. We identify the information that will be public, including contact details, downloads, images and project examples. We do not publish confidential employer information or third-party work without appropriate permission. Website approval does not authorise publication of your entire workspace or private conversations.
13. Signature: first year and renewals
Signature's USD548 price includes its agreed custom website build, the first 12 months of website hosting and care, one professional mailbox, and the first year of one eligible standard personal domain. No separate first-year hosting, email or eligible-domain charge is added. Each service's included period starts on its actual activation or domain-registration date, recorded in your handover. Earlier completion of the CV does not start the hosting period.
From year two, the currently offered hosting-and-email charge is USD12 per month, with the domain charged separately at the provider's actual renewal price. The advertised USD1–USD19 per year is an indicative range for eligible standard domains, not a guaranteed renewal price, an offer for every extension or a premium-domain allowance. The chosen registrar, extension, exact registration and renewal prices, taxes, term and provider conditions are disclosed before you agree. A domain above the included eligible range requires a separate quote or an alternative name; there is no silent surcharge.
We give you the renewal terms and due date before the included period ends. These terms alone do not authorise automatic payment. A recurring payment mandate, if offered, needs your separate agreement to the amount or calculation, frequency and cancellation method. Without that agreement, renewal requires your instruction and payment. You may decline renewal without losing your paid application documents or original website content.
14. Domain ownership and your own registrar
Subject to availability and registry rules, the domain is registered for you, with you identified as registrant and with access or transfer control supplied to you. A domain registration is a time-limited right to use the name, not permanent ownership of the name. Keep registrar contact details accurate and complete any required verification. Registrar and registry dispute, registration and transfer rules apply to the selected domain.
You may register and renew an eligible domain yourself and ask us to connect it, or use an existing domain you control. We explain any additional migration work before charging. An included domain does not create a cash credit where you choose to supply your own unless the order expressly offers one. We must obtain your approval before changing DNS or mail records that could disrupt an existing service.
A ClearToApply web address, where selected, is included with paid hosting. It is a hosted address under a domain we control, not a transferable personal-domain registration. It ends when the associated hosting ends, subject to any agreed transition arrangements.
15. Professional email
Where professional email is included, it means one functioning sending-and-receiving mailbox on your own eligible domain, not forwarding alone. We agree the mailbox address, provider, storage, sending limits, access method, security settings and relevant provider conditions in the order specification before activation. Existing email migration or additional mailboxes must be expressly included or separately quoted.
Setup includes the agreed domain/mail configuration, access instructions and send/receive checks. We do not guarantee inbox placement or uninterrupted delivery to every recipient. You control your mailbox credentials and should use available account-security features. Routine technical support does not authorise staff to read private email. Content access requires your specific instruction or another lawful, necessary basis, with access limited to the task.
16. Hosting, technical care and content changes
Hosting and care cover operating the agreed website, its HTTPS configuration, technical maintenance, fault investigation and support during the paid term. The service specification states the actual hosting limits, backup arrangements and recovery terms; we do not describe storage, traffic, backup retention, uptime or emergency response as unlimited unless expressly agreed and supported.
Unlimited revisions apply to completing the agreed website build. After launch, correction of our defects remains our responsibility. New content, new pages, a redesign or integrations are separate from technical maintenance unless an update allowance or continuing content service is expressly included in your order. We explain the scope and price before proceeding. You should keep your own copies of important source material and delivered files; this does not remove our backup or recovery obligations where purchased.
17. Digital-service cancellation, expiry and transfer
You may request cancellation or decline a future renewal through support or your workspace. We confirm the affected services and effective date. Cancelling hosting does not automatically cancel an independently registered domain; cancelling a domain can interrupt both website and email. We explain these dependencies before carrying out your instruction.
Before a known end date, we explain how to export the website content and mailbox data, obtain domain-transfer credentials where applicable, and avoid disruption. Provider transfer locks, registry rules and licence restrictions disclosed for your service still apply. We will not hold your domain or paid original content hostage to an unrelated dispute. Extra migration work is chargeable only where agreed in advance.
After the paid term ends, the site or mailbox may become unavailable and an expired domain may be released under its registry rules. Do not assume a universal recovery or grace period. We identify the selected provider's deadlines and fees in the service specification and renewal notice. Data deletion follows the Privacy Notice and applicable retention duties; continued backup retention is not continued live hosting.
18. Acceptable use and security
Do not use the service for fraud, false qualifications, impersonation, malware, unsolicited bulk email, unlawful discrimination, harassment, copyright infringement or other unlawful activity. Do not upload secrets, unnecessary identity documents or material you are not entitled to share. We may reject content we reasonably believe is unlawful and explain the reason where lawful and safe.
We may suspend only the affected feature where reasonably necessary to address a material security threat, unlawful use or payment default, giving notice and an opportunity to remedy where practicable. Immediate action may be necessary for urgent harm or legal requirements. Suspension is not automatic forfeiture of fees, unrelated work or consumer remedies. We restore access when the justified reason is resolved and explain the position if restoration is not possible.
19. Privacy and confidentiality
We limit access to the people and providers needed to deliver, support and administer your service. The CV Privacy Notice explains collection, expert access, payment data, retention, publication, cookies and your rights. You should remove unnecessary sensitive information and confidential third-party material before upload. We do not contact employers or references, submit applications, post to LinkedIn or publish a website merely because you purchased writing services.
20. Defects, cancellation and refunds
If our service does not meet the agreement, tell us what is wrong. We will investigate and provide the correction, repeat performance, price reduction, refund or other remedy required by the contract and applicable law. Approval or use of a document does not extinguish mandatory rights. Our CV Refunds and Guarantees policy supplies the commercial guarantees and cancellation process, including an optional cancellation form. A statutory right is not restricted to its commercial guarantee period.
21. Liability and events outside our control
We are responsible for loss that is a reasonably foreseeable result of our breach, to the extent required by law. We do not exclude liability for fraud, liability that cannot lawfully be limited, or mandatory consumer and data-protection remedies. These terms impose no additional monetary liability cap, compulsory arbitration or general waiver of claims.
We are not the decision-maker in recruitment, and an unsuccessful application alone does not establish a breach. If an event outside reasonable control prevents performance, we take reasonable steps to reduce the impact, notify you and discuss the available alternatives. This does not excuse our failure to take reasonable care, retain fees for work we cannot supply, or remove your cancellation rights.
22. Complaints and disputes
Send complaints to complaints@cleartoapply.com or support@cleartoapply.com. We acknowledge within two business days and aim to give a substantive response within ten business days. If more time is needed, we explain why and give the next update date. Business days here mean Monday to Friday excluding public holidays in Dubai; a shorter mandatory deadline takes priority.
The laws of the United Arab Emirates as applicable in Dubai govern the agreement, without depriving consumers of mandatory protections in their country of habitual residence. The competent courts of Dubai have non-exclusive jurisdiction, subject to mandatory consumer-jurisdiction rules. You may use any competent consumer-protection authority or court without first completing our complaint process. No outdated EU online-dispute-resolution platform is imposed as a prerequisite.
23. Changes, language and continued rights
We may update these terms for future orders. Changes to an existing order require a lawful basis and appropriate notice or agreement; new paid features and increases cannot be silently added. If an ongoing service must change materially, we explain your right to decline or end the affected service without paying for undelivered work, subject to mandatory law.
We supply the contract and disclosures in the language required by the applicable market. An English-language clause cannot override a mandatory local-language requirement or make a binding translated representation disappear. If a provision is unenforceable, the remainder continues only so far as lawful. No failure to exercise a right is a general waiver. Terms concerning paid ownership, confidentiality, lawful records and accrued remedies survive closure as appropriate.