Terms of Service — Clear to Apply

Contracting entity and contact details

Contracting entity: INFINITE8 - FZE, FZCO
Registered office: DSO-OPERATIONS CENTRE-1-A-101-11-10, OPC, Dubai Silicon Oasis, Dubai, United Arab Emirates
Business or trade-licence number: 2665
Licensing/registration authority: Dubai Integrated Economic Zones Authority
Customer-support email: support@cleartoapply.com
Formal legal-notice email: legal@cleartoapply.com

1. Who we are

Clear to Apply is the trading name of INFINITE8 - FZE, a FZCO registered or licensed under 2665 by Dubai Integrated Economic Zones Authority, with its registered office at DSO-OPERATIONS CENTRE-1-A-101-11-10, OPC, Dubai Silicon Oasis, Dubai, United Arab Emirates ("Clear to Apply", "we", "us" or "our").

We provide independent administrative application-preparation and support services. We are not a government agency, immigration authority, embassy, consulate, educational institution, bank, insurer, employer or other decision-making authority. We are not affiliated with, endorsed by or acting on behalf of any such authority unless a particular relationship is expressly identified in the Service Description.

You can usually apply directly through the relevant official website without purchasing our assistance. Where an official application fee applies, you may still have to pay that fee when applying directly.

2. How to contact us

For service questions, correction requests, complaints, cancellations or accessibility support, contact us through:

Support page: https://cleartoapply.com/support
Email: support@cleartoapply.com
Postal address: DSO-OPERATIONS CENTRE-1-A-101-11-10, OPC, Dubai Silicon Oasis, Dubai, United Arab Emirates

Formal legal notices must be sent to legal@cleartoapply.com. Security or privacy incidents should be reported using the channel stated in our Privacy Policy.

3. Definitions

In these Terms:

Applicant means the person whose application, registration, claim, request or other submission is being prepared or supported.
Application means the form, supporting material, appointment request, registration or other submission to an Authority.
Authority means the government agency, embassy, consulate, institution, official portal, examining body, financial institution, employer or other organisation that receives or decides an Application.
Customer or you means the person who purchases or uses a Service. The Customer and Applicant may be different people only where the Customer has lawful authority to act for the Applicant.
Official Fee means an amount charged by an Authority or authorised official provider. It is separate from our Service Fee unless the Order Summary expressly says otherwise.
Order means your purchase of a Service, as recorded in the Order Summary.
Order Summary means the checkout and confirmation record showing the selected Service, Applicant or traveller count, Service Fee, Official Fees, tax, currency, discounts and material scope.
Service means the administrative application-preparation or support package identified in the Order Summary and Service Description.
Service Description means the versioned description presented before purchase that states what is included and excluded, any eligibility boundary, expected deliverables and the point at which the Service is considered complete.
Service Fee means the amount charged for our assistance, excluding separately itemised Official Fees and tax.
Service-Specific Terms means additional conditions, disclosures or authorisations applicable to a particular Service or Authority.
Website means cleartoapply.com and any related Clear to Apply application or member area through which the Service is provided.

4. Agreement and contract formation

These Terms govern your use of the Website and purchase of Services. Before placing an Order, you will be given a reasonable opportunity to review the Order Summary, these Terms and the policies incorporated below, and to correct input errors.

By selecting the acceptance checkbox and placing an Order, you confirm that you have read and accepted:

these Terms;
the applicable Service Description and Service-Specific Terms;
the Order Summary;
our Privacy Policy at https://cleartoapply.com/legal/privacy-policy;
our Refund and Cancellation Policy at https://cleartoapply.com/legal/refund-policy; and
our Cookie Policy at https://cleartoapply.com/legal/cookie-policy, where applicable; and
any express consent or authorisation separately presented for the selected Service.

An Order becomes binding only when we issue an electronic Order confirmation, unless mandatory law provides otherwise. An automated acknowledgement of receipt does not by itself mean that we have accepted an Order if a legal, technical, pricing, eligibility or capacity check remains outstanding.

We retain a record of the exact versions accepted with each Order. If documents conflict, mandatory law takes priority, followed by the Service-Specific Terms, the Order Summary, these Terms and then general Website content. A specific written agreement signed by both parties takes priority to the extent it expressly says so.

5. Eligibility, age and authority

You must be at least 18 years old and have legal capacity to enter into this contract. If the Applicant is under 18 or lacks legal capacity, the Customer must be a parent, legal guardian or other person lawfully authorised to act for that Applicant.

If you act for another Applicant, traveller, family member, employee or organisation, you confirm that:

you are legally authorised to provide instructions, documents and personal data for that person;
you have given the Applicant all legally required notices and obtained all required permissions;
the Applicant will personally review and make any declaration, certification, signature or attendance required of them; and
you can provide reasonable proof of your authority on request.

Paying for another person does not, by itself, authorise you to certify, sign or submit an Application for that person. We may pause or refuse the Service if authority is unclear.

6. What our Services may include

Depending on the selected package, a Service may include:

guided questions and saved progress;
document and image intake;
formatting, transcription or translation support;
completeness, consistency and legibility checks;
preparation of draft answers or documents from information you provide;
automated or AI-assisted checks;
expert administrative review where expressly included;
correction requests and customer support;
appointment or portal assistance;
supervised submission assistance where permitted; and
payment or remittance of separately itemised Official Fees where included.

Only the items expressly included in the Service Description and Order Summary form part of your Order. Marketing descriptions, examples, estimated success rates, general guides and Website content do not expand the purchased scope.

Unless the Service Description expressly says otherwise, we do not independently investigate or verify the truth of your information, obtain missing civil records, assess legal eligibility, select a legal strategy, provide representation at an interview or hearing, monitor an Application indefinitely, or appeal a decision.

7. Administrative assistance—not legal or immigration advice

Our standard Services provide administrative and informational assistance. They are not legal, immigration, tax, financial, medical or other regulated professional advice. No lawyer-client or other professional fiduciary relationship is created.

If a separately identified Service includes advice from a properly authorised professional, that professional's identity, regulator, scope and separate terms will be disclosed before purchase. Customer-support personnel and administrative reviewers cannot advise you to conceal information, misstate facts, evade a legal requirement or select an answer based on a desired outcome.

If your circumstances involve a refusal, removal or deportation history, criminal record, prior misrepresentation, unlawful presence, sanctions issue, custody dispute, complex medical question or other material legal risk, you should obtain advice from an appropriately licensed professional before submitting an Application.

8. Automated and AI-assisted features

We may use automated rules or artificial intelligence to organise information, detect omissions, compare answers, identify possible inconsistencies, translate or summarise content, and help prepare draft material. Automated results can be incomplete or incorrect and do not constitute a decision by an Authority or professional advice.

You must review the final Application and supporting material. Human review is included only when the Service Description expressly says so. A human review does not guarantee that every error will be detected or that the Application will succeed.

We will describe material automated processing and your relevant data-protection rights in the Privacy Policy. We will not represent an automated recommendation as an official eligibility determination.

9. Review scope and reliance on your information

Unless expressly expanded in the Service Description, our review is limited to reasonable administrative checks for completeness, formatting, legibility and internal consistency based on the information and documents you provide.

We may rely on your information without independently verifying it against government, credit, educational, employment, medical, criminal or other third-party records. A check that finds no inconsistency does not establish that the information is true, complete or acceptable to an Authority.

If we identify a possible issue, we may request clarification or recommend that you consult an authorised professional. We are not required to invent an answer, infer an undisclosed fact or submit information we reasonably believe may be false, misleading or unlawful.

10. Your responsibilities

You agree to:

provide complete, accurate, current and non-misleading information for every Applicant;
answer questions personally where an Authority requires personal answers;
disclose relevant previous names, nationalities, refusals, travel, immigration, criminal or other history when asked by the official form;
provide readable, genuine and unaltered documents;
check names, passport numbers, dates, contact information and every final answer;
review the final Application and supporting documents before approval or submission;
complete all Applicant-only declarations, signatures, biometrics, interviews and identity checks;
notify us promptly of changes, errors or official communications;
respond to reasonable information requests within the stated time;
maintain access to your email, phone and member account;
comply with Authority instructions and deadlines; and
keep copies of important confirmations and official notices.

You remain responsible for the truth and completeness of an Application submitted in your name. We are responsible for performing our purchased Service with reasonable care and in accordance with mandatory law.

11. Limited authority to assist

Where included in the Service and permitted by the relevant Authority, you give us limited authority to:

use the information and documents you supply to prepare draft Application material;
create or update an Application record or reference for administrative purposes;
enter approved answers into an official or authorised portal;
submit an Application after the required review and approval process;
pay or remit an itemised Official Fee from funds collected for that purpose; and
receive or relay administrative status messages where the Service expressly provides this.

This is a limited administrative authorisation. It does not authorise us to:

make a declaration or certification that an Authority requires the Applicant to make personally;
apply the Applicant's signature without separate, specific and legally valid authority;
answer from our own knowledge where the Authority requires the Applicant's knowledge;
impersonate the Applicant during an interview, identity check or biometric process;
accept material legal consequences on the Applicant's behalf unless expressly and lawfully authorised;
conceal our involvement where an Authority requires a preparer or third party to be identified;
provide legal representation; or
change approved information without an audit record and, where material, renewed Applicant approval.

You may withdraw this authorisation by contacting support. Withdrawal does not reverse work already completed, a payment already remitted or a submission already transmitted. Withdrawal may require us to stop the Service, and the Refund and Cancellation Policy will apply.

12. Applicant approval, certifications and signatures

Before a submission that we are authorised to transmit, we will provide an appropriate opportunity for the Applicant or authorised guardian to review the material and approve it, subject to the official system's capabilities.

The Applicant must personally perform any certification or electronic signature required by the Authority, except where the Authority expressly permits a parent, guardian or other representative to do so. Service-Specific Terms must explain any exception and the evidence of authority required.

For example, a third party may assist with and submit certain travel-authorisation applications where official rules permit, but other applications may require the Applicant personally to select the final signature or submission control. These Terms do not override an Authority's rules.

We will retain appropriate evidence of final approval, submission authority and the version approved, subject to our Privacy Policy and retention schedule.

13. Official accounts, credentials and assigned communication channels

You must not send us a password unless a Service expressly requires credential handling, the Authority permits it, and a secure approved method is provided. We will not ask you to bypass multi-factor authentication, identity checks or security controls.

Where an Authority supports representative or delegated access, we will use that method where reasonably available. You may need to log in, receive a code, accept official terms or complete a submission step personally.

If a Service assigns a filing-specific email address or communication channel, separate notice will explain:

its purpose and ownership;
which notices it may receive;
how notices will be relayed to you;
how you can withdraw permission;
how long it will remain active; and
what happens when the Service ends.

We will not intentionally prevent you from receiving or accessing official notices. A Clear to Apply status message is not a substitute for an official notice.

14. Documents, uploads and originals

You retain ownership of documents and content you provide. You give us a limited, worldwide, non-exclusive licence to host, copy, format, translate, transmit and otherwise process that content only as reasonably necessary to provide the Service, comply with law, protect the platform and exercise legal rights.

You confirm that you have the right to provide the content and that it does not infringe another person's privacy, intellectual-property or other rights. Do not upload malicious code, unlawful material or information unrelated to the Service.

Unless a Service Description expressly provides for physical handling, do not send original passports, identity documents or civil records. If physical handling is offered, separate terms must describe custody, shipping, insurance, delivery, loss risk and return arrangements.

We may reject unreadable, corrupted, unsafe, unlawfully obtained or unsupported files. Acceptance of an upload does not mean that an Authority will accept it.

15. Orders involving multiple Applicants

Each Applicant must be separately identified and must satisfy the applicable requirements. A family or group Order does not merge individual Applications or outcomes.

The Customer confirms authority for every Applicant and must ensure that each Applicant reviews their information and completes any required personal act. Fees, refunds, submission readiness and decisions may differ by Applicant.

16. Prices, currency, official fees and tax

Before purchase, the Order Summary will itemise, as applicable:

the Service Fee;
each Official Fee to be collected for remittance;
tax;
currency;
Applicant or traveller count;
discounts or credits; and
the displayed total.

We do not hide the Service Fee inside an Official Fee. Official Fees are set by the relevant Authority and may change without our control. Unless the Order Summary expressly states otherwise, an Official Fee is not income earned by Clear to Apply.

If an Official Fee changes before remittance, we may ask you to pay the difference or offer cancellation of the unperformed part of the Service. If the fee decreases, we will adjust or refund the unremitted difference as required by the Order and applicable law.

Your payment provider or bank may apply its own currency-conversion or international-transaction charges. We will not add a digital-payment charge that was not disclosed before purchase. Tax treatment depends on the contracting entity, customer location and applicable law.

We will provide an electronic invoice or receipt containing the information required by law.

17. Payment authorisation

By placing an Order, you authorise the selected payment provider to collect the displayed total using your chosen method. Payment credentials are processed by the payment provider and are subject to its terms and privacy practices.

We may pause work or submission until payment, fraud screening and required identity or authority checks are complete. We do not charge recurring fees unless a recurring plan is expressly identified and separately accepted before purchase.

If you do not recognise a charge or believe it is incorrect, contact us promptly so we can investigate. You remain free to contact your payment provider or exercise any lawful chargeback, fraud-reporting or consumer right without first completing our complaint process.

18. Service commencement and completion

The Service Description must state when work begins and the completion event. Depending on the package, completion may occur when:

guided intake access is delivered;
a prepared draft is delivered;
an included review is completed;
a readiness result is issued;
an authorised submission is transmitted and a receipt or reference is made available; or
another expressly described deliverable is provided.

Payment alone does not mean an Application is ready for submission. We may require complete information, acceptable documents, final approval, cleared payment and completion of official prerequisites.

If required information or approval remains outstanding for 30 calendar days after a written reminder, we may give a final written notice allowing at least 7 further calendar days to respond before closing the unperformed Service. You may contact support to request more time. Closure is an operator decision, not automatic deletion of your account, documents or payment history, and does not forfeit any refund or other right under the Refund and Cancellation Policy or mandatory law.

19. Cancellations, withdrawal and refunds

Our Refund and Cancellation Policy, as displayed and accepted at checkout, forms part of the Order. Mandatory consumer cancellation, withdrawal, repair, re-performance and refund rights always take priority.

In general, and subject to that Policy:

you may request cancellation through the support channel;
where law provides a cooling-off or withdrawal period, checkout will request any separate consent needed for us to begin work during that period and will explain the lawful effect on cancellation rights;
the refundable Service Fee may depend on work already performed and the completion milestone reached;
an Official Fee may become non-refundable after it has been remitted to an Authority;
if an Authority later returns an Official Fee to us, we will pass the refundable amount to you after any lawful, previously disclosed deduction;
payment-processing costs may be deducted only where lawful and disclosed;
rejection, refusal, delay or a negative decision by an Authority does not by itself make our properly performed Service defective;
if our Service is materially defective, incomplete or inconsistent with the accepted Service Description, available remedies may include correction, re-performance, replacement or an appropriate refund; and
if our documented error directly requires a corrected submission, the Service-Specific Terms or Refund Policy will explain the remedy and treatment of any additional Official Fee, subject to mandatory law.

We will not describe an Official Fee as remitted before actual remittance. Cancellation does not reverse an Application already submitted or guarantee that an Authority will refund its fee.

20. Government decisions, appointments and travel or other commitments

Only the relevant Authority decides an Application. We do not control or guarantee:

eligibility or approval;
processing or appointment time;
interview waiver or interview outcome;
availability of appointments, quotas or programme places;
requests for more information;
admission at a border;
issuance, delivery or validity period of a document;
an educational, employment, financial or other institutional outcome; or
a change in law, policy, fee, form or official system.

An approved ESTA is not a visa and does not guarantee admission to the United States. More generally, an approval or authorisation may still be subject to identity, border, institutional or other official checks.

Do not make non-refundable travel, accommodation, resignation, enrolment, shipping or other commitments based solely on an estimate or pending Application. You remain responsible for checking official requirements and notices.

21. Deadlines, delays and corrections

Any processing or completion time we provide is an estimate unless the Order Summary expressly guarantees a deadline. We are not responsible for Authority processing time, appointment availability or delay caused by incomplete information, your response time, official system failure or another event outside our reasonable control.

You must tell us immediately if information changes or you discover an error. Before submission, we will use reasonable efforts to make permitted corrections within the purchased scope. After submission, correction may be restricted, require a new Application or incur another Official Fee. We will not alter a submitted Application without lawful authority.

If we make a material administrative error, we will apply the remedy required by the Refund Policy, Service-Specific Terms and mandatory law. If the error came from inaccurate, incomplete, changed or late information supplied by you, additional work or fees may apply after disclosure and acceptance.

22. Third-party providers and official platforms

We may use payment processors, hosting providers, communications services, translators, document-review contractors, professional experts, couriers or other providers to deliver the Service. We may also interact with independent official portals, appointment providers and Authority contractors.

Relevant third parties may have separate terms and privacy practices. We will identify a third-party product that you purchase separately and obtain any required acceptance. We do not control an official or independent platform's availability, security decisions, content or processing.

Nothing in this section excludes our responsibility for selecting and managing our own processors and subcontractors as required by law, or for performing our own contractual obligations.

We do not sell an unauthorised third-party product, and we will disclose any material affiliate or fulfilment relationship relevant to the Service.

23. Privacy and security

Our Privacy Policy explains how we collect, use, disclose, retain and protect personal data, including passport information, photographs, contact details and other potentially sensitive information. It also explains applicable rights, international transfers, processors and complaint routes.

Acceptance of these Terms is not a substitute for any separate consent required by data-protection law. Where we rely on consent, you may withdraw it as described in the Privacy Policy, but withdrawal may prevent us from continuing a Service that requires the relevant processing.

We use reasonable technical and organisational safeguards appropriate to the nature of the data and Service. No internet service can promise absolute security. You must protect your email account, devices, one-time codes and passwordless sign-in links, and notify us promptly of suspected unauthorised access.

24. Electronic communications and records

You consent to receive Order confirmations, invoices, secure access links, correction requests, filing updates, legal notices and other necessary Service communications electronically at the email address, phone number or member account you provide.

You are responsible for maintaining accurate contact details and checking spam or filtered folders. A communication is treated as received when delivered to the provided electronic channel, subject to mandatory law and evidence of failed delivery.

You may withdraw consent to electronic communications by contacting us. If electronic delivery is necessary for the Service, withdrawal may require closure of the member account or discontinuation of the Service. The Refund and Cancellation Policy will apply.

We may retain electronic records of acceptance, approvals, communications, revisions and submissions for the periods described in the Privacy Policy and required by law.

25. Electronic acceptance versus Application signatures

Your click, checkbox, one-time code or other electronic action may create a valid electronic acceptance of these Terms and the Order where permitted by law.

Acceptance of this commercial contract is separate from an Applicant's signature or certification on an official Application. We will not treat acceptance of these Terms as blanket permission to apply the Applicant's signature to every official document.

26. Languages and translations

The language version presented and accepted when you place an Order forms part of that Order. Any mandatory requirement to provide Arabic or another language, and any mandatory rule for interpreting differences between language versions, takes priority. No translation or language-precedence term limits your mandatory consumer rights. Contact support if you need clarification before ordering.

27. Acceptable use

You must not:

provide information or documents you know are false, forged, altered, incomplete in a misleading way or unlawfully obtained;
impersonate another person or act without authority;
misuse a payment method;
upload malware or unlawful, infringing, abusive or irrelevant content;
attempt to bypass identity, eligibility, payment, rate, security or submission controls;
scrape, probe, disrupt or reverse engineer the Website except where law expressly permits;
use the Service to facilitate fraud, sanctions evasion, trafficking, exploitation or another unlawful act; or
threaten or abuse staff, experts, Applicants or other users.

We may investigate suspected misuse, preserve relevant evidence and cooperate with lawful requests from competent authorities.

28. Refusal, suspension and termination

We may refuse an Order, pause work, restrict access or terminate a Service where reasonably necessary because:

the requested Service or jurisdiction is unsupported;
information, authority or identity cannot reasonably be verified;
we reasonably suspect fraud, illegality, sanctions exposure or misuse;
you materially breach these Terms or fail to provide necessary information;
payment is reversed or remains unpaid;
continuing would violate an Authority rule or professional boundary;
a security, safety or platform-integrity risk exists; or
we cannot provide the Service with reasonable care.

Where practicable and lawful, we will explain the reason and allow a reasonable opportunity to correct a remediable issue. We will not refuse service on a basis prohibited by applicable discrimination or consumer law.

Termination does not affect accrued rights, completed work, remitted fees, submitted Applications or provisions intended to survive. Treatment of unused Service Fees will follow the Refund and Cancellation Policy and mandatory law.

29. Reviews, testimonials and feedback

We may invite you to provide feedback. Submission of a review is voluntary and must not be conditioned on giving a positive opinion.

We will not publish your review with identifying information or use it in marketing unless we provide appropriate notice and obtain any consent required by law. If you grant permission, we may edit a review for length or clarity without materially changing its meaning. Incentivised reviews will be identified where required.

Product suggestions or other non-confidential feedback may be used to improve our Services without payment, but this does not give us ownership of your Application documents or personal data.

30. Clear to Apply intellectual property

The Website, software, branding, workflows, templates, original guides and other Clear to Apply materials are owned by us or our licensors and protected by applicable intellectual-property law.

We give you a limited, revocable, non-exclusive and non-transferable right to use the Website and purchased deliverables for your personal or expressly authorised Application purpose. You may keep and use completed documents prepared for your Application. You may not resell, systematically copy or commercially exploit our platform or general templates without permission.

Official forms, government marks and third-party materials remain the property of their respective owners. Their display does not imply endorsement.

31. Availability and changes to Services

We may maintain, secure, correct or improve the Website and may change or stop offering future Service versions. We may correct an obvious pricing, technical or descriptive error before accepting an Order and will give you the opportunity to accept a corrected offer.

An existing Order remains pinned to the Service Description, price and policy versions accepted when it was created, unless:

you expressly agree to a change;
a change is required by law or an Authority;
the original term cannot lawfully or technically be performed; or
a correction is necessary to prevent fraud, harm or a material error.

We will record and explain a material correction and preserve mandatory cancellation or refund rights.

32. Changes to these Terms

We may update these Terms for future use to reflect legal, security, operational or Service changes. The revised version will state its date and will apply prospectively unless law requires otherwise.

We will not use a later version to materially reduce rights attached to an existing Order without a lawful basis and appropriate notice or consent. Continued browsing may signify acceptance of Website-use changes only where legally valid; material changes to a paid Order require the process described above.

33. Force majeure

Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, epidemic, war, terrorism, civil unrest, labour disruption, major communications or power failure, cyberattack despite reasonable safeguards, official portal outage, Authority closure, change in law or governmental action.

The affected party must take reasonable steps to limit the effect and resume performance. Your payment obligations for work already properly completed are not excused. If the event materially prevents the remaining Service for an extended period, either party may terminate the unperformed portion, and any refund will be determined under mandatory law and the Refund and Cancellation Policy.

34. Disclaimers

We promise to provide the purchased Service with the level of care and skill required by applicable law. Except for that promise, the express commitments in the Order and rights that cannot lawfully be excluded, the Website and general informational content are provided on an "as available" basis.

We do not warrant that general Website information will cover every personal circumstance, that an official portal will remain available, or that an Authority will accept, process or approve an Application.

Nothing in these Terms excludes a warranty, remedy or consumer right that cannot lawfully be excluded.

35. Liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence where applicable, breach of data-protection obligations where it cannot be limited, or any other liability that law does not permit us to exclude or limit.

Subject to those protections and mandatory law, we are not responsible for loss caused by:

an Authority's decision, delay, policy, portal or border action;
inaccurate, incomplete, late or changed information supplied by you;
your failure to review the final Application or complete a required personal act;
a commitment made before an official outcome;
unauthorised access caused by your failure to protect your account or communication channel; or
an independent third party outside our reasonable control.

We remain responsible for direct loss that is a reasonably foreseeable result of our breach, to the extent required by law.

These Terms impose no additional monetary cap on liability and no general exclusion of consequential loss. Liability and remedies are determined by the express commitments above and applicable law; mandatory consumer rights remain unaffected.

36. Your responsibility for third-party claims

To the extent permitted by law, you are responsible for reasonable loss, liability or cost arising from a third-party claim caused by your deliberate fraud, unlawful content, knowing infringement, unauthorised impersonation or material misuse of the Service.

This section does not require a consumer to compensate us for our own breach, negligence or violation of law, and it does not restrict mandatory consumer rights.

37. Complaints and service-defect resolution

Submit complaints at https://cleartoapply.com/support or complaints@cleartoapply.com, with your Order reference, what happened and the resolution you seek. We will acknowledge receipt within 2 business days and aim to provide a substantive response within 10 business days. If more time is needed, we will explain why and give the next update date. Business days for these response targets are Monday to Friday, excluding public holidays in Dubai. A shorter mandatory legal deadline takes priority.

We may ask for additional information and will keep a reasonable record of the complaint and response. If we cannot resolve the complaint, you may use the applicable regulator, consumer-protection channel, court or other forum identified below.

For Dubai consumer-complaint guidance, see https://www.consumerrights.gov.ae/en/submit-a-complaint/consumer-complaints. The competent authority determines its jurisdiction; where appropriate you may also contact the licensing authority identified above or the consumer-protection body in your country. Using our complaint process is not a condition for contacting an authority or court.

Nothing in this process prevents either party from seeking urgent relief or exercising a mandatory legal right.

38. Governing law and disputes

These Terms and each Order are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai. This choice does not deprive a consumer of mandatory protections that apply under the law of their habitual residence or any other applicable mandatory law.

The competent courts of Dubai have non-exclusive jurisdiction, subject to mandatory consumer-jurisdiction rules. Where those rules allow, a consumer may bring a claim in the courts of their habitual residence. We will bring a claim against a consumer only in a court permitted by the applicable mandatory jurisdiction rules. Our complaint process does not delay or restrict access to a court or urgent relief.

These Terms do not impose compulsory arbitration, a class-action waiver or a shortened statutory claim period.

39. General contract terms

39.1 Entire agreement

The documents identified in Section 4 form the entire agreement for the Order and replace earlier discussions about that Order, except for fraud or a representation that law does not permit a party to exclude.

39.2 No waiver

Failure or delay in enforcing a right does not waive it. A waiver is effective only for the specific circumstance in which it is given.

39.3 Severability

If a provision is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary. The remaining provisions continue where legally possible.

39.4 Assignment

You may not transfer an Order without our written consent, except where mandatory law allows. We may transfer this agreement as part of a genuine merger, restructuring, financing or sale of the relevant business, or to an affiliate capable of performing it, provided that this does not reduce your mandatory rights. We will give notice where required.

39.5 Relationship

These Terms do not create a partnership, employment, franchise, fiduciary or general agency relationship. Any authority granted to us is the limited administrative authority in Section 11 and the applicable Service-Specific Terms.

39.6 Third-party rights

Except where mandatory law or an incorporated Service-Specific Term says otherwise, a person who is not a party to the Order has no right to enforce it.

39.7 Notices

We may send notices to the contact details associated with the Order. You may send notices using Section 2. Formal notices are effective in accordance with applicable law and documented delivery.

39.8 Survival

Provisions concerning payment already due, completed submissions, records, intellectual property, privacy, liability, disputes and any term that by its nature should survive will continue after termination.

40. Service-Specific Terms are mandatory where filing rules differ

A Service that involves an official submission, Applicant certification, assigned email, government account, appointment booking, physical document handling or regulated professional review must have Service-Specific Terms before sale.

Those terms must state at least:

the exact Authority and official destination;
what we prepare, review, transmit or pay;
the Applicant's eligibility boundary;
who must sign, certify, attend or provide biometrics;
whether third-party submission is permitted;
whether our involvement must be disclosed;
the final approval and evidence process;
Service commencement and completion milestones;
the treatment of Authority changes, corrections and refiling;
the Official Fee and when it becomes non-refundable;
any appointment, courier or physical-document arrangement; and
the service-specific refund remedy for our error.

General acceptance of these Terms does not replace a required service-specific authorisation.

41. Final acknowledgement

By placing an Order, you confirm that:

you understand that Clear to Apply is an independent assistance provider, not the deciding Authority;
you had an opportunity to review the Service, total price and incorporated policies;
you understand which Service and Official Fees apply;
you will provide accurate information and review the final Application;
you understand that some certifications or signatures must be completed personally; and
no approval, timing, admission or other official outcome has been guaranteed.

If you do not agree, do not place an Order or use a paid Service.