Utility Connection, Move-In & Account Setup
electricity, gas, water, wastewater, heating, and move-in connection.
Explore supportApplication assistance
Utilities & Essential Services
Explore the support you need. Start with one short request, then an expert reviews your situation and documents.
How can we help?
Choose the closest service below. If your case is unusual, start a request and explain it in your own words.
Utility Account Change, Transfer & Disconnection
move-out, account holder change, service transfer, and disconnection.
Explore supportUtility Affordability, Rebate & Payment Assistance
energy allowance, water support, hardship, rebate, and payment-plan applications.
Explore supportTelecom, Internet & Communications Services
broadband, mobile, landline, digital access, and communications-service applications.
Explore supportWaste, Recycling & Local Environmental Services
waste collection, recycling, bulky waste, sanitation, and local-service applications.
Explore supportService Outage, Billing & Quality Complaints
outage compensation, billing correction, service-quality, and ombudsman support.
Explore supportAccessibility & Priority-Service Registration
vulnerable-customer, medical-needs, priority-service, and accessible-communications registration.
Explore supportWhat happens next
- 01
Tell us what you need.
- 02
Upload relevant documents, if you have them.
- 03
An expert reviews your request and contacts you about the next step.
Only share documents that are relevant and that you are allowed to provide. Do not upload passwords, PINs, one-time codes or payment-card details.
Some requests may involve sensitive personal information. Share only what is relevant to your request. We may ask for a clearer, redacted or more specific document later.
If you are in immediate danger or need urgent medical, emergency or protective help, contact local emergency services or the relevant official authority first.
Start a request
Not sure which service fits? Tell us your goal and we will review it.